Refund Policy

Effective Date: August 5, 2024

At CryptoTutor, we are committed to providing high-quality learning experiences. However, if for any reason you are not fully satisfied with your purchase, we offer the following refund policy:

1. Eligibility for Refund: To be eligible for a refund, the following conditions must be met: 

The refund request must be made within 30 days from the date of purchase.

Refunds will not be issued if more than 25% of the course content has been accessed or completed.

2. Non-Refundable Services and Products: Certain services and products are non-refundable, including:

Downloadable or digital materials (such as eBooks or templates) that have already been accessed or downloaded.

Courses where live or 1:1 consultancy has been used or completed.

3. How to Request a Refund: To request a refund, please contact our support team at support@cryptutor.io with the following details:
A. Your full name
B. Order number
C. Date of purchase
D. Reason for the refund request

Our team will evaluate your request and notify you of the decision within 7 business days of receiving the request. If additional information is required, you will be contacted to clarify any details.

4. Refund Process: Once your refund request is approved, we will process the refund to your original payment method within 7-10 business days. Depending on your payment provider, it may take additional time for the funds to be reflected in your account.

5. Partial Refunds: In some cases, partial refunds may be offered for courses that have been partially accessed or for consultancy services that have been used in part. The amount refunded will depend on the portion of the course or service that has been used.

6. Late or Missing Refunds: If you haven’t received a refund after the processing period, please:

Double-check your bank account or credit card statement.

If you still have not received your refund, please contact us at support@cryptutor.io for further assistance.

7. Contact Us: If you have any questions about our refund policy or need further assistance, please contact our support team:

Problem Solutions, INC
DBA CryptoTutor
17812 Hanson Ridge Drive,
Montgomery, Texas, 77316
Email: support@cryptutor.io

We are committed to addressing your concerns and ensuring your satisfaction with our services.